FAQ’s

Welcome to the Grabixs FAQ page! Here, you'll find answers to common questions about our products, orders, and services. If you need further assistance, please don't hesitate to contact us.

General Questions

Q: What is Grabixs?

A: Grabixs is a UK-based online retailer offering high-quality products to enhance your lifestyle.

Q: How can I contact Grabixs?

A: You can reach us via:
📧 Email: info@grabixs.shop
📞 Phone: +44 (789) 398-6049

Orders & Payments

Q: How do I place an order?

A: Simply browse our website, add items to your cart, and proceed through checkout.

Q: What payment methods do you accept?

A: We accept Visa, MasterCard, American Express, and PayPal.

Q: Can I cancel or modify my order?

A: Yes, if your order hasn’t been processed yet. Contact us immediately at info@grabixs.shop or call +44 (789) 398-6049

Shipping & Delivery

Q: What are your delivery times?

A:

  • Processing: 1-2 business days

  • UK Delivery: 3-5 business days

Q: Do you offer free shipping?

A: Yes! We provide free standard shipping on all UK orders.

Q: Can I track my order?

A: Yes, once shipped, you’ll receive a tracking number via email.

Returns & Refunds

Q: What is your return policy?

A: You can return any item within 14 days of delivery, provided it’s unused and in original packaging.

Q: How do I start a return?

A: Email info@grabixs.shop with your order details, and we’ll guide you through the process.

Q: How long do refunds take?

A: Refunds are processed within 7 days of receiving your return (as required by UK law).

Products

Q: Are Grabixs products high quality?

A: Absolutely! We carefully select and test all products to ensure they meet our high standards.

Q: How do I choose the right product?

A: Check our detailed descriptions and images, or contact us for personalized recommendations.

Account & Privacy

Q: Do I need an account to order?

A: No, you can check out as a guest, but an account helps track orders and save preferences.

Q: Is my personal data secure?

A: Yes! We use advanced security measures—read our Privacy Policy for details.

CONTACT INFORMATION

If you have any questions or need assistance, our team is here to help!

Email: info@grabixs.shop
Phone: +44 (789) 398-6049
Address: 220 Ashcroft Rd, Luton, LU2 9AB, United Kingdom 

Opening Hours:

  • Monday - Friday: 08:00 AM – 05:00 PM

  • Saturday - Sunday: Closed

Average Response Time: 24 to 48 hours

For more ways to contact us, please visit our Contact Us page. We look forward to hearing from you!